Refund policy

MIDGAARB REFUND POLICY

WEBSITE WIDE POLICY - Since you are ordering either custom made or herbal based items, there are no cancelations or refunds after 24 hours of placing your order. There are no refunds during or after an order has been shipped or delivered.

Please make sure your address is correct before completing your purchase. Midgaarb is not responsible for lost packages or packages that have not arrived to you due to incorrect mailing address. Midgaarb will not issue a refund for this circumstance.

As a one-woman business, Midgaarb cannot reimburse items that were damaged by the post office in transit. Midgaarb's responsibility is to pack and ship your order safely, but it's the post offices responsibly to deliver your order safely. Please contact Midgaarb if there are any issues and Midgaarb will access the situation case by case.

HERBAL OFFERINGS POLICY - Due to the nature of making handcrafted small-batch offerings, and for sanitary reasons, Midgaarb is unable to accept returns. 

Refunds or exchanges may be made if there is shop error like the wrong product was sent, which will be assessed case by case. Every listing displays clear ingredient lists and explicit details on each item. It is the consumers responsibility to please read everything carefully before ordering, as Midgaarb cannot refund orders for misreading an ingredient or products intended use. Feel free to reach out if you have any specific questions about the products before purchasing.

THE NATURE OF HANDMADE: Please note all items are crafted with natural materials, with varying sizes and as such may see variations in color, overall appearance, formula, etc. Please note sometimes a label may change and it is not reflected on the website yet. Some herbal items may separate due to not being stored properly (in a cool, dry place) or simply due to the nature of the natural materials used. If concerned, please contact me to assess a product if differences in appearance occurs. For handmade items Midgaarb strives to create as close to the listing images as possible.

This statement has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent disease.

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GARB POLICY - All garb is custom made with the highest quality materials, and therefore Midgaarb is unable to accept returns.

All of the custom clothing offered are made based on the measurements provided by the buyer. It's suggested to have a qualified person help the buyer with taking their measurements so they are accurate. Midgaarb changes and alters each handmade pattern to custom fit to the measurements provided. Therefore Midgaarb only ships out items if they are correctly made, according to the measurements provided by the buyer. Because of this Midgaarb cannot offer to make any adjustments to them afterwards. The formula for proper fit is based on Midgaarb's BFA in Fashion Design and 100% 5 star reviews and customer feedback for over 2,000 garments made. If an item doesn't fit and it was made correctly based off the measurements provided by the buyer, the responsibility is of the buyer. If a buyer places an order and does not provide measurements, a refund cannot be issued at a later date. If a buyer places an order for a plus size item and didn’t order the plus size fee required, the responsibility is of the buyers. Therefore returns, exchanges and/or refunds will not be possible.

Midgaarb holds the right to not refund an order if measurements were not provided by the buyer before they purchase, which resulted in the item not being made by the date it was meant to ship or by the date the buyer intended to have it by. Midgaarb holds the right to cancel an order if measurements are not provided in a timely manner. A custom item cannot be made unless measurements are provided. Midgaarb holds the right to cancel an order if an order is purchased with an expedited shipping fee without the buyer first discussing with me my availability, as stated in the item description.

For all orders, Midgaarb holds the right to cancel an order if a customer is disrespectful in any way or undermining the shops abilities after purchasing.