FAQ

Have some questions before ordering? 

*Scroll down for FAQ and please visit my Policy Page for all information on Refund/Return Policies, Shipping Policies, Privacy Policies, Terms of Service and more.*

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Do you accept commissions and requests for creations not on your website?

Creations and commissions besides what I currently offer depends on my availability and changes frequently. Please contact me for more information on my current status!  

How do I know this herbal product is for me?

Please do your own research before ordering any herbal product. Refer to my shipping policies and info under each listing for general disclaimers on this matter.

My products and these statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. 

Are your products safe to use during pregnancy or while breastfeeding?

Please consult with your primary care physician, health practitioner or midwife. Without working with folks one on one, herbalists are not legally allowed to answer personalized questions including this one. You may also research the herbs in the product you wish to use for any studies that indicate safety.

Do you offer vegetarian/vegan products?

This depends on what you personally consider vegetarian and vegan, as some folks consider ethically harvested honey or beeswax to be vegetarian and not vegan. Any of my products that don't contain tallow, honey, or beeswax are most popularly considered vegan. Most of my body oils are made of oils not derived from animal fats, my vinegar's (not oxymels) are vegan, and my tinctures are definitely considered vegan, as they are made with cane alcohol. If you are curious about a product feel free to ask!

Can I make changes to an order already placed?

If within 24 hours and the order was not shipped, please message me and I will try my best to accommodate you. Due to the high demand, small batch handmade nature of my offerings, I may not be able to change an order after it is placed but I will do my best. Visit my Refund and Shipping Policies for more information. 

What are the measurements you need for custom clothing?

Everything in my shop is custom made to your measurements, so there are no set sizes. Please provide the measurements I need, in inches, upon placing your order. All information on what I need for each item is under every item description. Contact me if you need help with measurements.

Do you offer Expedited Shipping other than the estimated ship time provided?

Expedited shipping may be available at certain times. All depending upon my current workload and the items ordered. If you’d like an item by a certain date you must contact me BEFORE placing your order and before purchasing the expedited fee so that I can let you know if it is possible. Please refer to Shipping Policies for more info.

Where are you located?

I make everything and ship everything out of Northwest Oregon.

Where do you ship? 

I ship everywhere within the USA, Canada, most European countries, and Australia. Please refer to my Shipping Policies for more details.

 

Don't hesitate to contact me with further inquiries!

Brittany